AI Call Center in voice and chat hybrid mode
Set up your AI Call Center — voice and chat combined, KPI-driven. In 8–14 weeks the AI speaks to your customers in your brand voice.
Customer service is often a company's highest recurring cost — and the biggest source of churn. This package gives you 24/7 coverage at a predictable cost while your live team focuses only on the cases that truly matter.
AI handles 70–85% of repetitive questions
Live agents focus only on complex cases
The system works nights and weekends
Real-time quality visible on the KPI dashboard
AI learns and improves from every call
Multilingual AI agent (HU + EN + optional others)
Custom brand voice
Escalation policy and response-time SLA
Privacy and GDPR compliance
Context-aware knowledge base
Continuous learning and improvement
Transparent, predictable delivery — with concrete outcomes at the end of each phase.
Customer service process, call patterns and common questions discovery.
AI agent persona, voice, scripts and escalation patterns.
Knowledge base ingestion, CRM integration, dashboard, testing.
Limited go-live, monitoring and fine tuning.
Full service cutover, 30-day hyper-care, handover.
A reliable schedule and clear expectations — you know how long it takes.
Complexity, number of languages and CRM integration drive the exact duration.
Three tiers: Basic, Priority and Priority Local. Same logic for every package — only price, iteration rounds and number of consultations differ.
Pre-recorded material so your internal team can keep the work going.
8 hours of video material on AI agent rollout, prompt engineering, knowledge base maintenance and KPI review.
The questions almost everyone asks before getting started.
Send your quote request or book a 30-minute intro call. We respond within 1 business day.
Visitors type or speak via the mic — Nortinia AI doesn't just answer, it live-scrolls, animates and highlights the relevant part of the website. "Where can I see pricing?" → it auto-scrolls there and circles it. Your visitor literally talks to your website.
During the call, in the browser session linked to the caller ID or sent via SMS, the AI shows the customer visually what you are discussing live: product page, quote, document, contract. They hear it on the phone AND see it on the website at the same time.
Same experience on the admin / ERP interface: not just answers — navigates to the relevant field or report, highlights it, walks the manager step-by-step through the task.