General Terms & Conditions

Group structure

The Nortinia Group operates in several countries and consists of an Irish-registered parent company and regional subsidiaries. These Terms set out common principles for all webshops operated by the group; however, the specific contracting entity and governing jurisdiction may vary based on the place of purchase and the region of service. The original and governing language of the contract is English.

• 🇮🇪 Parent company — Nortinia Ltd., Inniscarra, Main Street, Rathcoole, Dublin, Ireland — Company reg. no.: CR 1486743
• 🇭🇺 Hungarian subsidiary — Nortinia Kft., 1125 Budapest, Városkúti út 17/B., Hungary — Company reg. no.: 01-09-390508 — VAT no.: 22958451-2-43 — EU VAT: HU22958451243
• Additional subsidiaries are being established in Germany (Berlin), the United States (New York), and the United Arab Emirates (Dubai). The applicable contracting entity and its details are stated in the order confirmation and on the invoice issued.

Hosting provider

Name: TrendConnect Xtreme Bt. — Registered office: 1131 Budapest, Övezet u. 6. 2/122., Hungary — Email: info@trendconnect.hu

1. Introduction and scope

By submitting an order in the online webshop operated by the applicable Seller of the Nortinia Group (hereinafter: Seller), the Buyer (User) acknowledges, accepts, and considers these General Terms & Conditions (GTC) binding upon them.

The main services offered through the webshop are: consulting services (business, technology), and the sale of artificial-intelligence (AI) based digital products and services — as software licences, SaaS subscriptions, API access and digital templates (flagship product families include, for example: Nortinia AI Chat, Nortinia Call AI / AI Call Center, Nortinia Sales AI, Nortinia AI Assistant), as well as custom development and integration projects.

These GTC, together with the Privacy Notice and the Cookie Policy, and together with any product-specific terms presented at the time of purchase (e.g. licence, SLA or API terms), constitute the entire agreement between the parties. In the event of conflict, the product-specific terms prevail for the product concerned.

Certain provisions of these GTC apply only to Buyers who qualify as Consumers (e.g. the right of withdrawal, the conciliation board), and others only to business (non-consumer) Buyers. Where a provision applies to only one of these groups, this is indicated.

2. Definitions

• Seller: the applicable contracting entity within the Nortinia Group (identified in the order confirmation and on the invoice).
• Buyer: the natural or legal person placing an order.
• Consumer: a natural-person Buyer acting outside their trade, business, craft or profession.
• Business Buyer (Undertaking): a Buyer acting within their trade, business or profession; the provisions on the right of withdrawal and consumer redress do not apply to them.
• User: the person visiting or making a purchase on the website.
• Product: the digital products and services offered on the website (including services).
• Digital content / digital service: data, software or a service produced or supplied in electronic form (e.g. SaaS, API), within the meaning of Directive (EU) 2019/770.
• Subscription: a digital service available for a defined period (e.g. monthly or annual) against recurring payment.
• SaaS: software provided as a cloud service that the Buyer accesses remotely under a subscription.
• API access: a programming interface through which the Buyer may integrate the service into its own systems, subject to the applicable usage (fair-use / rate) limits.
• Licence: a non-exclusive, non-transferable right to use the software or digital product in accordance with these GTC and any separate licence terms.
• AI service: an artificial-intelligence based feature (e.g. chat, voice and telephone AI) whose outputs are generated probabilistically.
• Consulting service: business/technology consulting provided by the Seller, including the free intro call and bespoke projects.
• Availability / SLA: a commitment on the availability of the service set out in a separate document or product terms.
• Durable medium: a device (e.g. email) that enables the Buyer to store and reproduce, unchanged, the information addressed to them.
• GTC: these terms of service, which form part of the contract between the Seller and the Buyer.

3. Formation of the contract

Submitting an order constitutes a binding offer by the Buyer. The contract is formed by the Seller's confirmation accepting and restating the content of the order. An automatic acknowledgement merely confirming receipt of the order does not, on its own, form the contract where it only records the fact of receipt.

Correction of input errors: before finalising the order, at every step of the process (cart → details → payment → confirmation) the Buyer may review and modify the entered data and the contents of the cart. By finalising the order, the Buyer confirms that the data has been checked.

The Seller records the contract electronically; it remains subsequently accessible and is available on request at info@nortinia.com. The contract does not qualify as a written contract under Hungarian civil law and is not separately filed. The language of the contract is Hungarian and/or English; the governing language is English (subject to any mandatory local-language requirements applicable to Consumers).

4. Products and services

On the website the Seller offers the following main product and service groups:

• Consulting services — business and technology consulting, consulting packages, a free intro call, and bespoke projects and sprints.
• AI-based digital products — software licences, SaaS subscriptions, API access and digital templates.
• Flagship AI product families (examples) — Nortinia AI Chat, Nortinia Call AI / AI Call Center, Nortinia Sales AI, Nortinia AI Assistant.
• Custom development and integration — implementation tailored to the Buyer's needs, under a separate offer and terms.

4.1. Nature of product descriptions

Product descriptions, illustrations and specifications are available on the website and on the relevant product page; these are indicative, and the content stated in the order confirmation prevails. The Seller assumes no liability for typographical errors or inaccuracies resulting from system errors, and reserves the right to modify the product range, features and prices for the future, or to discontinue individual products — this does not affect orders already confirmed.

5. Prices, invoicing and VAT

The prices shown on the website are those in effect at the time of the order and are binding for that order. Prices displayed to Consumers include VAT; for Business Buyers the price may be shown net, to which the applicable VAT is added. The applicable currency is shown on the product page and at checkout.

The Seller issues an electronic invoice for the performance, sent to the provided email address. For cross-border transactions between EU Business Buyers holding a valid EU VAT number, VAT may be handled under the reverse-charge mechanism, subject to verification of the EU VAT number (VIES).

For subscription products, the Seller may change the price for the next subscription period with prior notice (see Section 9). A price change does not affect the price of the current period.

6. Registration and user account

Purchases are possible without registration. During registration, the User must provide accurate information. The Seller is not liable for any consequences arising from incorrect or false data.

The User must keep their account credentials confidential; the User is responsible for activity under their account until unauthorised access is reported to the Seller. A person acting on behalf of a Business Buyer warrants that they are authorised to enter into a contract on behalf of the Undertaking.

7. Ordering process

The Buyer may add selected products to the cart and finalise the order. By placing the order, the Buyer declares that they have read and accepted the GTC and the Privacy Notice.

For bespoke, enterprise or higher-volume needs, the Buyer may submit a quote request (RFQ); the Seller issues an individual offer, and the contract is formed upon the Buyer's acceptance of that offer. Such a contract is governed jointly by the terms of the individual offer and these GTC.

When the Buyer signs up for a free consulting service, the ordering process is identical to that of paid services. The order confirmation is issued the same way, but no payment obligation arises. Use of the free consultation is voluntary, and the Seller reserves the right to adjust its schedule and availability based on consultation. Availability of the free service depends on capacity and resources.

8. Payment terms

Fulfilment of the order is subject to receipt of payment. For digital products, fulfilment is automatic via a download link, API access, or service appointment sent to the provided email address.

The accepted payment methods are listed below. In the event of a failed or late payment, the Seller may suspend provision of the service until it is settled. When ordering a subscription product, the Buyer authorises the Seller to collect the fee due on a recurring basis for each period via the chosen payment method.

• Card payment (online).
• Bank transfer — Nortinia Ltd. (Ireland): Revolut Bank UAB, IBAN: LT71 3250 0806 5228 7121, SWIFT: REVOLT21.
• Bank transfer — Nortinia Kft. (Hungary): CIB Bank Zrt. The exact account number is stated on the invoice of the Hungarian contracting entity.

9. Subscription, renewal and cancellation

Subscription (SaaS, API) products are for the chosen period (e.g. monthly or annual) and — unless stated otherwise — automatically renew for the same duration at the end of the current period, unless the Buyer cancels before renewal.

Cancellation can be initiated via the account or at account@nortinia.com and takes effect at the end of the current subscription period; the fee paid for the current period is not refundable, except in the case of mandatory consumer rights or withdrawal under Section 13. The Seller may suspend or terminate the contract in the event of a material breach, a violation of the acceptable-use rules (Section 11), or payment default.

On termination of the contract, access to the service ends. Absent a legal impediment, the Seller provides a reasonable window — as indicated in the service or product terms — for the Buyer to export its data, after which the data is deleted or anonymised in accordance with the Privacy Notice.

10. Delivery and provision of the service

The Seller makes digital products available electronically — as a download link, API key or account activation, to the provided email address — typically immediately or within the stated time. API access is subject to the applicable usage limits.

Consulting services are performed at a time agreed between the parties; the deliverables and schedule of bespoke projects are set out in the relevant offer or engagement. Performance is conditional on the Buyer's necessary cooperation (e.g. providing data, access and feedback).

11. Licence, intellectual property and acceptable use

The Seller grants the Buyer a non-exclusive, non-transferable, non-sublicensable right to use the digital products and software, for the duration of the subscription and to the extent ordered (e.g. by number of users, usage volume or API limits).

Intellectual property: the platform, software, models, brand features and content belong to the Seller (or its licensors), and these GTC transfer no ownership. The Buyer retains its rights in its own input data; the outputs generated for the Buyer may be used by the Buyer for its own purposes, subject to these GTC and the rights of third parties.

Restrictions: it is prohibited to resell, redistribute or reverse-engineer the product, circumvent usage limits, build a competing service from it, or exceed the fair-use / rate limits.

Acceptable use: it is prohibited to use the service for unlawful, infringing, deceptive, harassing or harmful purposes (e.g. spam, disinformation, distributing malware, unauthorised data harvesting), or to process special-category or prohibited data without an appropriate legal basis. In the event of a violation of the acceptable-use rules, the Seller may suspend or terminate the service.

Protection of systems, content and information: it is prohibited to gain unauthorised access to the service or its infrastructure, circumvent security measures, carry out automated data collection (scraping), overload the system, evade usage limits, attempt to extract the models, prompts, source code or trade secrets behind the service (e.g. model or prompt extraction), or to benchmark or publish comparative testing of the service without the Seller's prior written consent. The Seller may apply rate limiting, suspend or block access, and pursue the remedies available under the law.

12. Specific terms for AI-based services

The outputs of AI services are generated probabilistically and may therefore be inaccurate, incomplete or biased. The service is provided "as is", for informational and operational-support purposes, and does not replace professional (legal, medical, financial, tax) advice. The Buyer must review the outputs and is responsible for their use and for decisions based on them.

Human oversight: the services support, and do not replace, human judgement; the Buyer must apply appropriate human review, particularly for outputs with significant consequences.

Third-party providers: the AI features rely on third-party speech-recognition and language-model providers (processors), whose availability and behaviour may change. The manner of data processing and the no-model-training commitment are set out in the Privacy Notice.

Telephone and voice AI (Call AI): where the Buyer or its callers use the telephone or voice AI, call recording and processing are governed by Sections 12–13 of the Privacy Notice, including the pre-call notice and the consent rules.

Regulatory compliance: the Seller operates the services with regard to the EU AI Act and applicable law; the Buyer is responsible for the lawful use of the service and the outputs in its own context.

13. Right of withdrawal (Consumers)

This Section applies only to Consumers (under Government Decree 45/2014 (II.26.) and Directive (EU) 2011/83). The Consumer may withdraw from the service or digital-service contract within 14 days of its conclusion without giving reasons, subject to the exception below.

Digital content / digital service exception: for digital content/services not supplied on a tangible medium, the Consumer loses the right of withdrawal once performance has begun, provided that the Consumer has given prior express consent to begin performance and has acknowledged that they thereby lose the right of withdrawal. The Seller obtains this express consent and acknowledgement during the ordering process.

If, at the Consumer's express request, performance of a service began within the 14-day period and the Consumer subsequently withdraws, the Consumer must pay the proportionate value of what was provided up to the notification of withdrawal.

Withdrawal must be communicated by a clear statement to info@nortinia.com (or info@nortinia.com); the statutory model withdrawal/cancellation form, which the Seller provides on request, may also be used. The Seller refunds any amount due within 14 days at the latest, using the original payment method. Business Buyers have no statutory right of withdrawal.

14. Warranty, guarantee and conformity

The Seller warrants that the digital products and services conform to the published description and to applicable law. The conformity of consumer digital content/services is governed by Government Decree 373/2021 (VI.30.) and by Directives (EU) 2019/770 and 2019/771.

In the event of defective performance, the Consumer may — under the statutory conditions — assert a warranty claim (repair, replacement, price reduction, or withdrawal from the contract), and is also entitled to product-warranty rights and, where the Seller has undertaken a separate guarantee, guarantee rights. The Seller provides the updates necessary to maintain conformity for the relevant period.

The Buyer must report a defect as soon as possible after noticing it; the Seller remedies the defective performance. For Business Buyers, the warranty is limited to conformity with the ordered specification or the specification set out in the individual offer, and the consumer-redress rules do not apply.

15. Availability and customer support

The Seller aims for high availability of the SaaS and API services but does not guarantee uninterrupted, error-free operation. It gives advance notice of planned maintenance where reasonably possible. Specific availability (SLA/uptime) commitments arise only from a separate SLA or product terms.

Customer support: general and technical queries — info@nortinia.com, +36 20 492 5378; billing — account@nortinia.com; legal and data-protection matters — info@nortinia.com. The scope and hours of support may depend on the plan chosen.

16. Limitation of liability

The Seller assumes no liability for damages caused by the defective or improper use of digital products, nor for consequences arising from IT system failures, outages of third-party providers (e.g. cloud, telephony or model providers), or force majeure (e.g. natural disaster, war, pandemic, governmental measure, network or energy-supply failure).

To the extent permitted by law, the Seller's aggregate liability for the affected service is limited to the fees actually paid by the Buyer for that service in the 12 months preceding the event. The Seller is not liable for indirect or consequential damages, lost profits, or damages arising from data loss.

This Section does not limit liability where it cannot be excluded or limited by law — in particular liability for damage caused intentionally or by gross negligence, or by injury to life, bodily integrity or health, and the mandatory (non-derogable) rights of Consumers.

17. Data processing and protection

The Seller processes personal data in accordance with the Privacy Notice available on the website. The data provided is processed primarily for performing the contract and meeting statutory obligations.

Where the Seller processes personal data on behalf of and in the name of a Business Buyer (e.g. the data of the Buyer's own end-users or callers within an AI service), the parties act in a controller–processor relationship, and the processing is governed by a data-processing agreement under Article 28 of the GDPR. The security measures applied are set out in the Privacy Notice.

18. Complaints handling and consumer redress

Complaints may be submitted to info@nortinia.com or info@nortinia.com. The Seller investigates the complaint and provides a substantive response within 30 days. The Consumer may also turn to the following forums:

• Consumer protection authority — the metropolitan/county government office competent for the place of residence, acting in its consumer-protection capacity.
• Conciliation board — the board competent for the place of residence; e.g. the Budapest Conciliation Board (Budapesti Békéltető Testület), 1016 Budapest, Krisztina krt. 99, 3rd floor 310, email: bekelteto.testulet@bkik.hu. The Seller has a duty to cooperate in the conciliation-board procedure.
• Court proceedings — the Consumer is entitled to enforce their claim before a court.

19. Governing law, jurisdiction and language

The contract is governed by the law of the seat of the applicable contracting Seller (Irish law for Nortinia Ltd., Hungarian law for Nortinia Kft.), and — subject to the consumer exception below — the competent court there has jurisdiction. The applicable contracting entity is stated in the confirmation and on the invoice.

Consumer exception: the choice of law may not deprive the Consumer of the protection afforded by the mandatory (non-derogable) consumer-protection rules of the country of their habitual residence (Rome I Regulation, Art. 6), and the Consumer may bring proceedings before the courts of their own domicile under the applicable rules of jurisdiction (Brussels Ia Regulation).

Alternative dispute resolution: the European Commission's online dispute resolution (ODR) platform ceased operations on 20 July 2025 and is therefore no longer available; the Consumer may turn to the forums indicated in Section 18 (consumer authority, conciliation board). The governing language of the contract is English; the Hungarian version serves ease of understanding, and in the event of a discrepancy the English text prevails, except for any mandatory local-language requirements applicable to Consumers.

20. User content, warranties and indemnity

To the extent necessary to provide and support the service (and as required by law), the Buyer grants the Seller a non-exclusive right to store, process and transmit the data and content the Buyer provides. Rights in the Buyer's content and data remain with the Buyer.

The Buyer warrants that it holds the rights necessary to use the content and data it provides, that its use of the service and the outputs is lawful, and that it does not infringe the rights of third parties (in particular intellectual-property rights, personality rights, confidentiality or data-protection rules).

Indemnity: to the extent permitted by law, the Buyer — in particular a Business Buyer — shall hold the Seller harmless and reimburse the Seller for damages and reasonable costs (including reasonable legal costs) in respect of any third-party claim arising from the Buyer's conduct in breach of these GTC, unlawful use of the service, or the content/data it provides. This provision does not affect the mandatory rights of Consumers.

Feedback: any suggestions and feedback the Buyer provides about the service may be used by the Seller freely, without restriction or compensation.

21. Confidentiality

Each party keeps confidential the non-public information disclosed by the other in connection with the service (including, on the Seller's side, the platform, models, prompts, source code and trade secrets, and on the Buyer's side, the business and technical data it discloses), uses it solely to perform the contract, and does not disclose it to third parties, except to engaged processors or where required by law or an authority. This obligation survives termination of the contract.

22. Export control and sanctions

The Buyer warrants that it is not subject to applicable export-control and economic-sanctions rules (EU and, where relevant, UN, US or other applicable regimes) prohibiting it, does not use the service in breach of such rules, is not located in or ordinarily resident in an embargoed territory, and is not on a sanctions (denied-party) list. The Seller may refuse, suspend or terminate provision of the service in order to comply with such rules.

23. Final provisions

The GTC may be amended at any time. Amendments take effect on the date of publication on the website, and a one-off order is always governed by the GTC in force at the time of the order. For ongoing subscriptions, the Seller gives advance notice of material amendments; the amendment takes effect at the next renewal, and the Buyer may avoid the amended terms by cancelling before renewal.

If any provision of the GTC is invalid or unenforceable, this does not affect the validity of the remaining provisions. Failure to exercise a right does not constitute a waiver. The Seller may transfer its rights and obligations under the contract within the group; the Buyer may do so only with the Seller's consent. These GTC, the Privacy Notice and Cookie Policy, and the product-specific terms constitute the entire agreement between the parties.

Applicable law — EU: Regulation (EU) 2019/770 (digital content) and (EU) 2019/771 (sale of goods), GDPR (EU) 2016/679, E-commerce Directive 2000/31/EC, Consumer Rights Directive 2011/83/EU, Rome I Regulation (593/2008/EC), the EU Artificial Intelligence Act (Regulation (EU) 2024/1689). Ireland: Sale of Goods and Supply of Services Act 1980, Consumer Rights Act 2022, Irish Data Protection Act 2018. Hungary: Act CVIII of 2001 (e-commerce), Act V of 2013 (Civil Code), Government Decree 45/2014 (II.26.), Government Decree 373/2021 (VI.30.), Act CLV of 1997 (Consumer Protection Act).