Self-service and escalation AI chat on every channel
An AI chat agent that smartly answers common questions, escalates to humans when needed, and learns from every conversation.
Chat customer service is the fastest-ROI AI rollout. The system goes live in 6 weeks and cuts agent load and lifts CSAT measurably in the very first month.
Fast ROI: savings are measurable in the first month
24/7 availability, closes 60–75% of common questions
Every chat becomes training data
Lead qualification and payment flows can be integrated
RAG-backed, always-current knowledge base
Multi-channel deployment
Multi-language support
Live agent escalation
Analytics dashboard and conversion tracking
GDPR and data protection
Transparent, predictable delivery — with concrete outcomes at the end of each phase.
Channel, knowledge base and agent workflow discovery.
Agent persona, escalation patterns, widget design.
RAG knowledge base, widgets, integrations, dashboard.
Limited go-live, learning, fine tuning.
Full rollout, hyper-care, handover.
A reliable schedule and clear expectations — you know how long it takes.
Number of channels and languages drive the exact duration.
Three tiers: Basic, Priority and Priority Local. Same logic for every package — only price, iteration rounds and number of consultations differ.
Pre-recorded material so your internal team can keep the work going.
6 hours of video on chat bot development, prompt engineering, RAG strategies and KPI analysis.
The questions almost everyone asks before getting started.
Send your quote request or book a 30-minute intro call. We respond within 1 business day.
Visitors type or speak via the mic — Nortinia AI doesn't just answer, it live-scrolls, animates and highlights the relevant part of the website. "Where can I see pricing?" → it auto-scrolls there and circles it. Your visitor literally talks to your website.
During the call, in the browser session linked to the caller ID or sent via SMS, the AI shows the customer visually what you are discussing live: product page, quote, document, contract. They hear it on the phone AND see it on the website at the same time.
Same experience on the admin / ERP interface: not just answers — navigates to the relevant field or report, highlights it, walks the manager step-by-step through the task.