Webshop AI chatbot with product recommendation and cart assistant
The Nortinia AI Chat webshop module indexes the full product catalog, customer information pages and order statuses. It recommends products based on the visitor’s question, assists in checkout as a cart assistant and gives sizing advice — multilingual mode follows the webshop language zones, and cart abandonment drops by 15-25%.
What it does
How people use it
Fashion webshop
Fashion webshop visitors ask about sizing, fit and returns. Nortinia AI Chat recommends a size (S/M/L or 38/40) from the visitor’s body parameters and the product datasheet; if a colour is out of stock, it offers an automatic alternative — cart abandonment drops by 20%.
Electronics webshop
On an electronics webshop a visitor asks a compatibility question: "Will this SSD fit my old laptop?". The chatbot answers from the product spec and the laptop model, and if the answer is incompatible, offers a relevant alternative.
Cosmetics webshop
Cosmetics webshop visitors ask about skin type, allergies and ingredients. The chatbot filters products by the visitor’s skin type (dry, oily, combination, sensitive) and excludes allergens — customer satisfaction rises measurably.
B2B wholesale portal
On a B2B portal the buyer asks for a volume quote. The chatbot answers from the price list bound to the company account, and for large orders hands off immediately to a human sales rep — sales response time drops from hours to minutes.
Frequently asked
Can it be integrated into a Shopify webshop?
Yes. The official Nortinia AI Chat Shopify app installs in one click from the Shopify App Store. The product catalog, cart, order status and customer accounts sync automatically — the chatbot has instant access to all Shopify objects.
What about WooCommerce?
Yes. The official WordPress plugin includes WooCommerce integration — products, cart, orders, accounts synced. The plugin uses the WooCommerce REST API, so every customisation and extension (e.g. variant products, customer groups) is supported.
How do I connect it to my own product API?
Nortinia AI Chat reads via REST API and webhooks: you expose endpoints for the product catalog, stock information and order status, and the chatbot handles the rest. A full custom backend integration typically takes 2-3 days.
Does it really reduce cart abandonment?
Yes — the cart assistant intervenes automatically when the visitor stalls 20+ seconds at checkout. Our customers measure a 15-25% drop in cart abandonment on average, driven mainly by sizing advice and alternative suggestions. The exact number is industry-dependent.
More Nortinia AI Chat solutions
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