AI-powered customer chat with a real-time RAG engine
Nortinia AI Chat is a multilingual, intelligent customer support solution that makes customer communication faster, more efficient and more scalable. Built on a contextual knowledge base, it does not fall back on canned replies — it answers precisely and relevantly in natural language, based on your webshop, your documents and your internal knowledge base.
The system delivers a consistently high-quality customer experience: simple questions are handled instantly, while more complex or sensitive cases are automatically routed to a human operator. Customers get fast answers, and your team only gets involved in the cases where human judgement is actually needed.
Thanks to its multi-tenant architecture you can serve several brands from a single system — with unified operations, yet a brand-tailored experience for each one. This is not just a chatbot: it is a business-grade, scalable customer support engine that lowers the load on your team, increases response speed, and improves the customer experience across every channel.
And why is it so effective? Because behind it all sits the Nortinia AI Assistant: the same engine works in the background that automatically picks the best and most cost-effective model for every single task. That is what makes the chat fast, accurate and noticeably cheaper than wiring a single LLM directly behind your customer support.
Visitors type or speak via the mic — Nortinia AI doesn't just answer, it live-scrolls, animates and highlights the relevant part of the website. "Where can I see pricing?" → it auto-scrolls there and circles it. Your visitor literally talks to your website.
During the call, in the browser session linked to the caller ID or sent via SMS, the AI shows the customer visually what you are discussing live: product page, quote, document, contract. They hear it on the phone AND see it on the website at the same time.
Same experience on the admin / ERP interface: not just answers — navigates to the relevant field or report, highlights it, walks the manager step-by-step through the task.
A webshop with 12k SKUs runs AI Chat as its first line. The bot resolves 68% of customer questions, the rest is routed to the right team with the full conversation history.
A 250-person company runs an internal AI Chat bot to handle leave, payslip and benefits questions — freeing up 30 HR-hours per week.
No fine-tuning required. The RAG pipeline indexes the documents, websites and database tables you point it at. New content becomes searchable in minutes.
It escalates based on configurable rules: opens a live chat window, sends a Slack message, or creates a helpdesk ticket.
Send a quote request and hear back within 24 hours. No commitment, no pressure.