AI voicebot for Hungarian inbound and outbound calls
Nortinia AI voicebot ships with Hungarian-optimised speech recognition (ASR) and natural-sounding speech synthesis (TTS) and holds a real conversation — not an IVR tree, but a voice that actually listens and remembers context. Use it for inbound customer service, outbound campaigns, appointment booking and soft collections, with multi-step voice authentication and human handoff.
What it does
How people use it
Inbound customer service
It handles after-hours inbound calls too: greets the caller, recognises whether they want an invoice copy, password reset or a custom case, and either resolves it autonomously or schedules a call-back during opening hours — handing off to a human agent with the full transcript.
Outbound survey
A brand wants an NPS / CSAT survey on the phone with 10,000 customers. The AI voicebot has a real conversation, lets respondents explain instead of forcing a numeric scale, and codes the answers via the sentiment lexicon into CSV and a dashboard.
Appointment booking
A healthcare provider wants a 24/7 appointment line where the patient has a real conversation — not a touch-tone IVR. The voicebot has a live link to the booking system, proposes slots, confirms by SMS, and patients can switch to a human at any time if they prefer.
Soft collections
A collections team wants a gentle (non-aggressive) reminder call for 15-30 day overdue invoices. The voicebot reminds politely, confirms whether the customer has seen the invoice, and offers an instalment plan — strictly within compliance boundaries and with recorded audio.
Frequently asked
How is the voice quality — does it sound robotic?
The TTS is trained on native Hungarian speakers with a prosody model — most callers don’t immediately notice they’re talking to an AI. We disclose in the opening (for compliance) that an AI voice is speaking and callers can request a human agent at any time.
Which phone provider do I need?
The voicebot connects via SIP trunk or WebRTC and works with any SIP-compatible provider (Telekom, Vodafone Business, Yettel, 3CX, Asterisk PBX). For cloud telephony, Twilio, Vonage and Plivo integrate natively.
How is voice sample storage handled under GDPR?
Recordings are stored encrypted on EU-region servers, retention is configurable (30/90/365 days), and customers can request deletion. The opening discloses the recording, so consent is documented. Audio is never used for model training; customer data stays inside the contract scope.
Can a human agent override the voicebot?
Yes. An agent can barge into a live call (live listen), take over with one click, or the AI hands off if the customer asks. The agent sees the full transcript at takeover so the customer never has to restart.
More Nortinia AI Call Center solutions
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