Omnichannel contact centre with AI voicebot and speech analytics
Nortinia AI Call Center combines human-grade customer service with the speed of AI. The AI voicebot handles inbound and outbound calls, adapts to your brand with a custom voice profile, takes notes in real time, summarises and provides sentiment analysis. Five channels (voice, SMS, email, web chat, WhatsApp) converge into a single agent workspace, backed by a Bot Ops Dashboard.
Visitors type or speak via the mic — Nortinia AI doesn't just answer, it live-scrolls, animates and highlights the relevant part of the website. "Where can I see pricing?" → it auto-scrolls there and circles it. Your visitor literally talks to your website.
During the call, in the browser session linked to the caller ID or sent via SMS, the AI shows the customer visually what you are discussing live: product page, quote, document, contract. They hear it on the phone AND see it on the website at the same time.
Same experience on the admin / ERP interface: not just answers — navigates to the relevant field or report, highlights it, walks the manager step-by-step through the task.
An energy provider handles 54% of inbound calls through the AI voicebot (meter reads, account balance, payment status). Only the rest is handed to a human, with a full transcript.
A telco supplier uses the AI voicebot to pre-qualify leads — conversation summary and sentiment land in the CRM automatically, salespeople only chase the genuinely hot leads.
10–20 minutes of studio audio is enough for a production-grade brand voice. The voice profile is consistent across languages and can be refreshed under supervision.
SIP trunking with any provider, plus Twilio, 3CX and local HU carrier integrations. Existing phone numbers can be ported.
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